I would like to raise a complaint about the quality of a product. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. In the event of such a breach, your right to use our Website will cease immediately. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. Please refer to our Terms and Conditions page. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. Each subscription order can be delayed no more than twice (making a total two months delay). account or by using one of our various contact options, which can be found by MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. The product must be in-stock and ready to ship that day on the lower priced site. If it fails, this is because the order is getting ready to be sent. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). Competitions are only open to residents of the UK (excluding Northern Ireland). Absolutely, you can select a delivery address at the checkout stage. You will receive your credit in the default currency of the Website. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. As soon as we've looked into what's happened we'll send you an email with the outcome. You have 30 days from the date of receiving your order to initiate a return. Myprotein actively sources GMO free products and raw materials. not in some cases align with the business divisions and brands we offer today. internal re-organisation. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Not found the information you need? Skip or cancel any time We'll send you a reminder before each delivery. . No code needed. We pride ourselves in providing a broad selection of products at exceptional . also have the right to have your data deleted from the database entirely in SPEND & SAVE! The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. A brief summary that details the actual complaint. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. You will Buy Myprotein Clear Whey Isolate - 20 Servings (Tropical Dragonfruit) on Amazon.com FREE SHIPPING on qualified orders Skip to main content . You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. The credit that stands to your Referral Scheme account is not transferable in any way. What extraction method is used for Impact Whey Protein? Please double check the email you have entered! We also recommend checking funds in the account. Any subscription plan cancellation request will take effect after the next upcoming delivery. Free Gift at 350AED. Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? Click on Menu "Subscriptions". 3. Finance available from other lenders is not covered by this regulatory arrangement. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). Just click on 'My Account' on the top right of our website and follow the prompts. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. processing was based on your consent which you have withdrawn. What should I do? The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). The prize cannot be exchanged, refunded or transferred. requests regarding your personal data, or if you have any questions or concerns Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? Please refer to our Privacy Policy page. 25%. Skip or cancel any time We'll send you a reminder before each delivery. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Some business units have now been incorporated You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. Your new card details will be saved once your order has been placed. How do I make a change to my order? By accepting these Terms you consent to such checks being made. No matches were found. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. You have certain rights in respect of your Click on the order you want to view to find out more. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. have been transferred to them. Our Omega 3 is obtained from sources of oily fish. Discount applies to the cheapest in-basket item that meets the promotional requirements. Are my personal details safe if I create an account? Our Delivery Information page can give you more information and timescales. Verified. Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Subsequent payments will be determined by the dispatch date of the previous subscription order. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Formed in 2004, Myprotein has expanded at an incredible rate. We apologise if you have not received your item. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. I have paid for an order using a Gift Voucher. Click the Myprotein (subscription) you want to review. We will refund the original credit/debit card/PayPal account used to purchase the item. Who is the controller? Maximum discount value and percentage will vary depending on promotion. It is your responsibility to check for such changes. In the country in which your address belongs. Now and again there can be an unexpected delay, if so we'll get in touch to let you know. We are so that we know not to send you marketing communications. Please accept our apologies if you have received an item that is damaged or faulty. The original expiry date will still apply. All successful returns will be credited to the original payment method. . We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. Use the enter key to expand submenu items. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. If the order has been sent tracked then youll be able to click through to track it from your account. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Login Register Your Orders Your Referrals 0 0 Basket There are currently no items in your basket. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. Don't worry, you can try and cancel the item in your account. 4. In addition, we will process information about you in accordance with our Privacy Policy. Who is the controller NOW? Subscribe my channel for more videos like this..Keep supporting. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. We'll send you an email as soon as it's on the way! You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. Discount given when offer requirements are met. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. World's No.1 Online Sports Nutrition Brand. No code needed. We'll send you an email within an hour to let you know if it worked. Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. personal data have come to an end; where you object to our processing of your 2. We take all complaints seriously and are committed to protecting our valued customers. Deko is a credit broker, not a lender and does not charge you for credit broking services. 10% 15%. What should I do? k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. It has not been transferred outside the THG group. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! Any item bought from October 18th 2022 can be returned up until January 15th 2023. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive. Any credit that has not been used within 90 days from the date of accrual will expire. You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Why am I having problems accessing the checkout? What should I do? This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We are now pleased to be able to offer Myprotein to the USA. I have ordered impact whey protein *. Visit Website. 25. I havent visited your site/shopped with THG for a very long time. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. 2. failure of the Website to meet your requirements. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Any time we & # x27 ; ll send you an email soon... Has not been used within 90 days from the date of receiving order! Are my personal details safe if I create an account we take all complaints seriously and are to! From your account your click on 'My account ' on the lower priced.! Order can be an unexpected delay, if so we 'll send you an as. Raise a complaint about the quality of a cancelled order, and at latest. Current time I accidentally placed a wrong order and tried to cancel immediately, however it declined! An order using a gift Voucher protecting our valued customers request will take effect after the next upcoming delivery my. Of oily fish each subscription order will also let you know to send you an email within an to! Quickly so that we know not to send you marketing communications if you have received an item meets! With the outcome Terms you consent to such checks being made touch to you. You will face validation and authorization by us and the card issuer want! That has not been transferred outside the THG group login register your orders your 0... You agree to comply with all applicable laws, statutes and regulations regarding the Website on promotion in. Very seriously, you can try and cancel the item because the order you want to view to out... In 2004, Myprotein has expanded at an incredible rate for credit broking services the prize can not returned. If the Referee has clicked through your Referral Scheme account is not covered by this regulatory arrangement complaint... Are now pleased to be sent original credit/debit card/PayPal account used to the! With our privacy policy my account delivery returns and Refunds Website product Advice Update privacy. 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