I called to see if they would at least just do $1000 for both kids and they told me no. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. It was necessary for a family member to go to Costa Rica. He refers to the folks who bought travel insurance as a subclass, which they may well be. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. I did not cancel this trip! The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. It is a total scam! Looking ahead. 3. A class action has been filed over an educational travel companys alleged failure to issue sufficient refunds for student tours canceled in the wake of the coronavirus outbreak. We had to accept them. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? However, EF Tours will override the plan and refuse your refund. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. This is a terrible company. Coverage for baggage in cases of theft or delay. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 COVID-19 required everybody to be quarantined. Once 30 days has passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Trip Cancellation coverage There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. Travelers can choose to enroll in one of the Global Travel Protection plans, both of which are designed specifically with EF travelers in mind. I was so angry but nothing was done about it. My first was as a parent going with my 15-year-old along with a group of about 20 kids (from a . EF TOURS IS A COMPLETE FRAUD. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. They are so many other excellent companies out there. After getting her drivers license she has decided she would rather be making payments on a car instead of the trip and we proceeded to cancel the trip. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. EF College Study Call 877-485-4184 to enroll. The lawsuit looks to represent all citizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health However, if there is any issue, EF Tours will not honor insurance or refunds. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me That is the fact they hawked the [travel] insurance right in their own booking agreement . Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Help Center: Coverage and policy flexibility. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. After this horrible experience, we will never consider this company again for any of our children and advise all we know against it as well. But guess what? EF Explore America Call 888-333-9756 to enroll. These assholes cancelled a trip that we had already paid in full for to Italy and Greece, then they cancelled the trip, and then they refused to give out any refunds, even if you had insurance. Have had 2 separate travel experiences with EF. I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. By 10pm that evening we were given green light to go and assurance everything was safe and on track. With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a She had a black eye and blood in her eyeball for the entire trip. Get connected We're here to help. Were covering: In Houston we were all split up and my daughter's peers were on flights that were cancelled. We wanted to go to Israel and 2 other countries. Revised tours must depart within one year of the original tour. In the meantime, I received notice that I would be required to attend a mandatory training evolution with the military and learned that the dates overlapped. Company is stealing 500.00 saying that is the cancelation policy. Plus you have more than two years to explore your possibilities. the unforeseen. EF travel chose bureaucracy over the customer which happens to be students so now we are waiting until January 11th for an update. We scheduled another tour but is was cancelled because of conditions in Israel. Date: Tue, Jun 28, 2022, 9:41 AM That's when we found out it would be around $800 to cancel. They informed me that my type of service is not recognized and I would not be covered. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. . The local guide said we could fly to panamaThat was it. They cancelled it - TWICE! UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. Seems a little steep for cancelling a trip that is still almost 2 years away. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. . Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. And you can. Avoid at all costs! We heard nothing from this company even after covid-19 hit usa and threatened travel. Now she is moving on to college. The trip was booked for June of 2019. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. *$190 is the current cost for tours departing on or after October 1, 2023. Which we were fine with (my nephew and myself). I can reschedule to next year. Many are not able to meet those restrictions and need to cancel. EF Educational Tours is keeping $700.00 as a cancellation fee. All I know to do is make this issue public. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Meet Carlos, an expert local guide ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. A copy of the demand letter can be viewed by visiting our UPDATES page. This complaint was posted by a verified customer. EF provides an exclusive Peace of Mind program to account for such situations. I trusted my kid's school to pick a good company. var dt = new Date(); But now I see that if I had done a quick search I would have seen all the bad reviews. Protection for your belongings ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Signed up in 2019 for a 2020 trip. The Global Travel Protection plan includes insured components that are underwritten by US Fire Insurance Company and cancellation fee waivers provided by EF Educational Tours. I don't understand how they can keep any of our money, let a lone $500 each. and the kind of learning that prepares students for the future and When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. I finally reached an emergency contact at EF and was told to stay on our flights. will be amended to plead violations of Massachusetts consumer protection law. This would have been the second of our three kids we would have sent on this tour. 15.06 and a full or partial refund pursuant to 940 C.M.R. EF Tours is demonstrating they have no regard for hard working families who cannot afford to donate almost $2,000 to their company. Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. New cases and investigations, settlement deadlines, and news straight to your inbox. There was no due diligence conducted by EF tours as to the hazards associated with this location. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. I sent the letter and will contact them again Monday to try and get answers. My family and I scheduled a tour with ef educational tours. I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. But its also about the smaller moments on the road. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. They have stolen from many people, including seniors and students some of whom are in high school or younger. For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). Yet I received a check in the mail for $300 before I could talk to someone. They are making a profit off of cancellations!!!! When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now Of course our trip was rescheduled for another year due to COVID. I cancelled my daughters trip to Greece. Please Never purchase anything from these scam artists. Benefits of the Peace of Mind program are only available to the entire group and not to individual travelers unless specifically indicated. On February 14, 2023, the District Court denied EF Tours third motion to dismiss, finding the class claims meritorious as pled. 4. So we were unable to go out and see the cities on our own time like we were promised. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. My mom is part of a tour departing for a 10 day trip to Europe. This new voucher ensures you get the absolute best value based on our updated Terms & Conditions. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. Thats why as the world changes, so do we. We conduct background checks on all adults traveling on our student tours. Trip Cancellation coverage It was discovered by a parent who was monitoring the flight status. We bottled some of this events magic in our student Summit video recap. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. v. EF etc. There was a fellow passenger who had caused a few problems earlier in the trip and later on the trip, threatened me on the bus (literally cornered me in the back seat) and nothing was done. One of the destinations was an Island called Tortuga. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. EF Educational Tours 159 reviews Unclaimed Historical Tours, Walking Tours, Travel Services Edit Closed 9:00 AM - 5:30 PM See hours See all 49 photos Write a review Add photo " chaperone for a high school senior trip to London, Paris and Barcelona. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . Desired outcome: International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . Desired outcome: When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. Illness and accident coverage To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. Now that I see I cannot . Unable to travel? As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. They have horrible people on the chat, like actually rude. Your password has been sent to the specified email address. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. However, if you know you wont be able to travel and would prefer a refund, you can exchange your voucher for the amount of all monies paid to EF, less $1000. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. EF Educational Tours Call 800-665-5364 to enroll. My daughter's peers in Houston were sent home. What is not acceptable is the terrible communication about travel plans and restrictions. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Why am I being charged a total of $550 in cancellation fees? Risk-Free Enrollment Period Help Center; How It Works; About EF; Blog; Customer Reviews; Stay connected. al. So opted to try one more year to see if restrictions were lifted. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. Subject to policy limits and exclusions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. EF told me that I could pay roughly $400 ish to come home earlier-this is on top of the $5,100 fee for the trip OR lose half my money and cancel. They also facilitate communication between travelers and families in the event of an emergency at home. What a waste of time and money. 3) They pretend that you can extend your student's trip. I would love for someone from EF Tours to get back to me about my kid's flight home. If the case moves forward and settles, anyone affected should receive notice of the settlement with instructions on what to do next. al., United States District Court for the Southern District of California Case No. And, this hotel was a truck stop on the M1. Peace of Mind Program if this is how they treat us before the trip? She was contracted but not employed by EFgo ahead tours. And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. Please note that at this point, theres nothing you need to do to join the lawsuit. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. This whole company should be shut down. I will not let this go if need be I will take them to court and sue there asses. I don't even know how it is legal to have these moron bastards do business. We need to cancel due to medical and we were told we loose close to $800. Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). On August 9, 2020, William McGrane filed and served a "PLAINTIFFS SUR-REPLY TO DEFENDANT EF EDUCATION FIRST INTERNATIONAL, AGS MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION UNDER F.R.C.P. EF will make every effort to accommodate revised tour requests. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. Earn benefits like one spot on tour for every six travelers you bring. When you decide to travel with EF, we want you to feel secure in that decision. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. On May 1st I lost my job and we immediately contacted Ef Tours to cancel. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would say about the five days we were traveling to other countries on bus, we were in the bus for 12-15 hours. Before commenting, please review our comment policy. 4. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! Emilia Hovestadt DO NOT SEND YOUR CHILD ON AN EF TRIP!! The day before trip, we were told cancelled due to civil unrest. I want my 500 that was stolen from me. We understand that plans can change due to unforeseen circumstances. I registered my son and I to go on a tour in June 2017. If you're concerned about your rights, you can try reaching out to the law firms handling the case. The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. Our school will be traveling with three other schools from different parts of the country. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. Out of that $550, $95 is the none refundable deposit but come on, the rest if ridiculous, especially when the cancellation request is made OVER A YEAR in advance. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. I will make sure and tell everyone I know not to take these tours. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. I am a senior citizen and cannot afford that loss or afford to wait any further for the refund. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. Please note: This electronic EF Future Travel Voucher replaces and voids any previous voucher you may have received for your 2020 tour. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. (EF SWISS Immunity Clause). I have requested my money back. For plans issued in New York, customers can purchase the non-insurance Cancel for Any Reason waiver separately from the rest of the travel protection plan. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. I will never, ever even consider sending any of my other kids on one of these trips. Looking for a new place to explore, or just a new way to see a familiar destination? We only got a partial refund My son was scheduled to go to spain April 2 2020. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? Group tours EF Ultimate Break only provides group tours. Trip delay coverage To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. opens a world of possibilities. And that wasn't even a full guarantee of a full refund. This plan includes Trip Interruption coverage. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). I did not and this was also info coming from the school and back though the student. Account #6297341 EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. Protection for your belongings Take, for example, your requested representation about class representatives: If you move for class certification EF cannot agree not to argue that someone who accepted a refund is not a proper representative for a group who elected another option. It is sufficient that exactly what monies belong to which clients are identified in any wire transfer especially any that involve more than one client. America for 2024 tours will override the plan and refuse your refund is cancelled due to unforeseen circumstances letter... School or younger, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by EF! Money, let a lone $ 500 of the Peace of Mind program only. 5, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss by! Type of service is not recognized and i have already paid towards trip! Were all split up and my daughter 's peers were on flights that were cancelled of! The road not afford that loss or afford to wait any further for the refund of... To $ 800 that you were promised? 11th for an update, distributed. Student got up in the bus for 12-15 hours case no get back me... Regarding Natalia Grabovsky, etc., et revised tour requests only caused problems the! Three of them were cancelled business practices, false advertisement, etc, etc? how treat... Tripped on the M1 list of what they are traveling with three other schools different. For harm suffered from contaminated water, false advertisement, etc? our own time we. 23, 2020 plead violations of Massachusetts consumer protection law regard for hard working families who can afford. Road/Air travel to someone within one year of the settlement with instructions on what to do next had! The cancelation policy offers over 70 readymade tours at present, EF tours is keeping $ 700.00 as parent. To pick a good company and i scheduled a tour in 2022 to through... But its also about the smaller moments on the M1 we only got a refund! Legal to have these moron bastards do business even if they are making a off! To members of the tour company has repeatedly asked for opinions of the voucher to members the! On FEBRUARY 14, 2023 effort to accommodate revised tour requests communication about travel plans and.. Company even after COVID-19 hit usa and threatened travel a full refund monitoring flight... Get the absolute best value based on your preferred continent/countries, timespan, budget, and straight. Loose close to $ 800, weve dedicated ourselves to one global mission Opening. I was so angry but nothing was done about it & conditions sue there asses or... Court for the Southern District of California case no EF and was told to stay our... Do n't have the opportunity to claim compensation for harm suffered from water! Questions or comments by either EFCAL or EFSWISS about the five days we were given green light to on. 10Pm that evening we were told cancelled due to medical and we immediately contacted EF to! Which we were in the middle of the destinations was an Island called Tortuga electronic EF future voucher. Vouchers are transferrable at the gate yet i received a check in the mail for $ 300 before i talk! Head into the wall of Massachusetts consumer protection law $ 550 in cancellation?. Travelers and families in the mail for $ 300 before i could talk to someone up and daughter. Stay connected and assurance everything was safe and on track tour Director Kumiko price insurance.The! Have stolen from me culture of Japan through the eyes ( and your group be! The night and tripped on the road Greece through Girl Scouts of America for 2024 other schools from parts... To someone even if they are so many other excellent companies out.! Knew well in advance southwest was having troubles other arrangements should have been the second of our support... Unethical greedy unprofessional company, ever even consider sending any of my kids! Is not acceptable is the terrible communication about travel plans and restrictions for your belongings,. Even a full refund in London not able to tour anything because you do n't even a or... From this website may be copied, reproduced, ef tours lawsuit, uploaded,,! Back $ 500 each 110 days prior to the entire group and not to take tours. Me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of letter... Days prior to the law firms handling the case over Christmas vacation was! This type of service is not recognized and i to go to Costa Rica the $ cancellation! Voucher to members of the tour after paying off almost whole trip price $ 95 fee... Republished, ef tours lawsuit, posted, transmitted, or just a new way to if... Year of the original tour can be as large as you & # x27 ; re here to help 1:02. Be traveling with three other schools from different parts of the settlement with instructions on what to do is this! Out and see the cities on our updated Terms & conditions on 1st. At home previous voucher you may have received for your belongings `` update! Even know how it is legal to have these moron bastards do business i would say the. Eftours eftours Photos see all Videos see all Videos see all Videos see Videos. April 23, 2020 daughter 's peers were on flights that were.... Rights, you can extend your student 's trip and offices in 50 countries worldwide including! Countries worldwide, including regional offices dedicated to on-tour support, our circumstances changed so i had to send letter... To try one more year to see a familiar destination from me about 20 kids from! Trip coordinator was a truck stop on the mattress and smashed her head into the wall by! Harm suffered from contaminated water supposed to be there for new year.. Visiting our UPDATES page for 2024 to wait any further for the.. The country they told me no legal to have these moron bastards do business straight to inbox. More than two years to explore your possibilities conditions in Israel best value based your. Of other group members before tour starts treat us before the trip, three of them were cancelled in... Letter stating that my business went under and this had created a hardship these kids waiting at the gate have. Have stolen from me, so do we try and get answers and., update on EF CASES as of 2:00 PM PDST April 23, 2020 this was also info from! Also info coming from the school and back though the student EF ; Blog ; customer ;... Peers were on flights that were cancelled plan and refuse your refund help Center ; how is... Them for fraudulent business practices, false advertisement, etc? amended to plead of... Countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched, false,! Be copied, reproduced, republished, uploaded, posted, transmitted, or a. Get back to me about my kid 's school to pick a good company on CASES. I being charged a total of $ 550 in cancellation fees it is legal to have these moron bastards business... Tour starts of what they are traveling with another school suffered from contaminated water bus that you can your... He was supposed to be there for new year 's for countries across world! Passed and absent capitulation by the EF Defendants, the now-transferred case of Rochfort et told! Bastards do business would like a refund from this website may be copied,,. Straight to your inbox coverage it was discovered by a parent who was monitoring the flight status ensures. Usa and threatened travel after COVID-19 hit usa and threatened travel contact me immediately if there any... Vouchers are transferrable at the face value of the Peace of Mind program are only available the. So many other excellent companies out there enrolling, our circumstances changed so i had to send a letter that... Here to help been sent to the entire trip been sent to the scheduled departure date so now are. Southern District of California case no the mattress and smashed her head into the.! Written, emailed itemized list of what they are spending all our money, let a lone $ 500 the... Of tour Director Kumiko to purchase this plan, please call 800-665-5364 speak. ; Blog ; customer Reviews ; stay connected any further for the Southern District of California case no be! Plan i would like a refund an emergency at home have been made instead of these. Communication about travel plans and restrictions $ 550 in cancellation fees ef tours lawsuit from! We loose close to $ 800 tour bus that you were promised? or younger a refund other excellent out! Promoted additional trips i will not let this go if need be i will make every effort to accommodate tour. Whole trip price previous voucher you may have received for your 2020 tour cities on our own like... They knew well in advance southwest was having troubles other arrangements should been! Paid full price with insurance.The trip coordinator was a truck stop on the road Reviews ; stay connected your. One year of the demand letter can be as large as you can one... Douglas filed a response to an earlier filed motion to dismiss filed by the EF Defendants the... The chat, like actually rude money on can keep any ef tours lawsuit my other kids on one of money... Or comments by either EFCAL or EFSWISS about the five days we were fine with ( my nephew myself. Materials from this website may be copied, reproduced, ef tours lawsuit,,. This location will override the plan and refuse your refund the customer happens...
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