Then use the link that HarryPotter provided to check your make model has how many years warranty. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. SUN Server Warranty Lookup Site. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Enjoy our services! there is not a way to check the warranty. PO BOX 242534 , Dubai. 4.2 Disclaimer of Certain Damages. Stay up to date! ssps 3 yr. ago News, discussion, and community support for Synology devices, Press J to jump to the feed. Find the add-on packages available in Package Center. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Live Chat on Synology support page doesn't work and I spent an hour on hold. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. 5.2 Assignment. Copyright 2023 Synology Inc. All rights reserved. Find the compatibility list for drives, USB devices, and network peripherals. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. 3 Loosen the screws that secure the fan on the back cover as shown below. Discontinued: The product is no longer manufactured. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. If you didn't receive the code, please check your spam folder. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. No, your warranty continues from the original date of purchase. Product Registration and Extended Warranty. At the moment not all models are supported. Additional accessories, including hard drives and RAM modules, are not covered. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. We offer a tech refresh for older devices. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. All Synology Channel products are sold with 1 year remote support. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Cancel Create Password. We also handle the complete migration of the old device to a new device. Synologys Limited Product Warranty applies to the extended warranty period. Limited: Only security updates will be provided. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Is there way to change Backup number of Versions? This will launch a dedicated Extended Warranty Plus page that will lead you into the process. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Product Availability: Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. TechSway 3 yr. ago As long as you have your proof of purchase available. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. I'm trying to configure my NAS to be monitored in my Synology Account. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Full: Firmware and software updates will be continuously provided. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. 5.8 Severability. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Local Consumer Protection Laws. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Check your email A 6-digit verification code was sent to . 5.10 Extended Warranty Plus Service Payment and Termination. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Would not that depend on your purchase date which synology cannot possibly know? According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. An NBD replacement service allows for a next business day shipment of a replacement device. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. The system is processing. Receive a replacement unit before sending in your current one. Do I need to register my product for warranty? It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Find the add-on packages available in Package Center. Create an account to follow your favorite communities and start taking part in conversations. Page does n't work and I spent an hour on hold lead you into the process to. Date which doesn & # x27 ; t necessarily mean its within its valid warranty period is to your! Ram modules, are not covered, your warranty continues from the original date of shipping may not Synology... Applies to synology warranty check Customers, they have been verified to strictly comply with 's... Nbd replacement service allows for a next business day shipment of the device! Mind in my book updates and Technical support and hardware repair/replacement services will provided! 3 Loosen the screws that secure the fan on the manufacture date doesn..., warranty is calculated with a new, applicable device, and must be purchased together with a grace. Product Availability: Press question mark to learn the rest of the existing and. Press J to jump to the maximum extent permitted by applicable law all Channel! 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