parker and sons complaints

Mike was wonderful! Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. BBB Business Profiles are subject to change at any time. Bonuses are not capped. Why didn't the salesman offer a discount coupon if it was available? I showed the technicians the estimate from Company A for repairs of a leak. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. He was absolutely correct. The manager said he would call us back and he never did. The supervisor I spoke with just laughed it off as a 'rookie mistake'. 5.0 Kathy M. Laveen, AZ. - could be paid more The customer stated she would call us back and rescheduleonce she felt better. Note that complaint text that is displayed might not represent all complaints filed with BBB. Their work is thorough and professional! The only real downside is the company is understaffed. I had to buy a new one! Need to file a complaint? He ignored me when I said we had another unit and just left, leaving me fuming. Not many opportunities for promotion/advancement, You have 30 hours any season. Showing 1-10 of 198 results. This profile is powered by Birdeye. Busy work environment, Unfortunately they Constantly change commission structure. Will work with owner to get a resolution for owner. Worst company ever!!!! Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. I think a lot of people stick around because we make such good money. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. Stay up-to-date on current news, promotions, and industry tips. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. Having problems? charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Work in an air conditioned environment; no door knocking. I also had the electrician replace an outdoor fan. and ultimately told me I would need to wait two weeks! File a Complaint. Their error of omission cost me $950. The charge would be $3,819.00. BBB Business Profiles may not be reproduced for sales or promotional purposes. Since we opened for business in 2019, we read more. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. They did air-conditioning work for my heater. Learn more about Birdeye. 12/16/2022. The Parker & Sons per-job pricing structure is to blame. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. All works was done neatly and in a timely fashion. Visa, MasterCard, American Express, Discover, Check. Filing a complaint with justice court for poor business practice is my only option. We have to clean ourselves in the office. Behavior contrary to these beliefs is not tolerated nor accepted. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Very serious quotas and strict sales goals with. Be careful who you let inside your home. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So sorry for the inconvenience. Be aware of this company and do your research before you signed anything. I guess they dont check their workers. I took all the risk unknowingly. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Install or Replace a Heat Pump. Absolutely phenomenal. Erin S. Parker & Sons is amazing. The cost would've been $700+. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. So many - HR department works so closely with everyone else that nothing is confidential. Phoenix: (602) 273-7247. Tucson: (520) 273-7247. Yes, Parker & Sons offers eco-friendly accreditations. Yelp users havent asked any questions yet about Parker & Sons. They should be ashamed of themselves!!! See details. The manager said he would make it right. Useful Reply Reporter447795 Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Customer service contacts and company information. Call us at602-344-9027to speak with a live person about your specific concerns. Once they fix something its fixed right, dont have to call them back for the same thing again. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. Air Conditioning. So $3250 for 8 hours of labor. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Must have the ability to self-start and take responsibility for work. She sent me her invoice. I've known for some time that I needed to Install one, as we had one in our previous home. They were absolutely mind boggling! Why was replacing the coil not recommended? We are very happy. We repair and maintain existing electrical systems. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. BBB Business Profiles generally cover a three-year reporting period. Parker and Sons are thieves!! The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Im still waiting! Reporter441233 Sign in to contact user. They are curious and clean up when finished. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Insulating my attic was over $8,000. We could Not be happier and recommend them highly. Buyer beware - their rookies may cost you real money! They were able to come out SAME DAY and get our AC back up and running. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. I will not use them in the future if I need another new unit. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! I warn you do not use them. Lastly, this guy was supposed to "have experience with Solar systems". Everything was repaired and I am thrilled that I called the right company. Came as scheduled. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! increasing the charge for a part and adding a ************* Fee. They were able to come out SAME DAY and get our AC back up and running. Considering all possibilities on my end I was not in error in misplacing my phone. They never ever measure the house before putting in the new a/c . 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. They will install the new softener this afternoon! Need to schedule a repair? The salesmen said we would need a 3.5 ton A/C. Parker and Sons consumer reviews, complaints, customer service. Over priced wanted to charge $1200 for replacement motor. They do not value their customers. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Gentleman was polite, courteous and professional. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. A free inside look at company reviews and salaries posted anonymously by employees. You must ask permission to use the restroom or to step aways from your desk. Never said a word. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. fiduciary responsibility of parkers and sons is now affecting my credit. It seemed pricey, but I have a contract with them already, so I took their advice. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. Given an estimate to replace indoor coil and repairs. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. They are not authored by Glassdoor. International Association of Better Business Bureaus. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Small claims court should get a reply. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The a/c was running constantly and my electric bill was sky high. To me, customer service is important when you spend money for services. I discourage anyone from using Parker and his greedy Sons. Stay up-to-date on current news, promotions, and industry tips. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. The electrician recommended replacing two problematic ceiling fans. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. They have replaced, ducts, thermostats and other parts to no resolution of the issue. They were excellent, professional and friendly. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. He made my day. It's fun environment but customers always take priority. Tech showed up 4pm on 12/18/2022. Im without heat. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. There is no cleaning staff. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There must be Melvins manning the keyboards too. Parker and Sons takes care of both the plumbing and A/C maintenance. We are very happy. I called Parker and sons and they dont show that I owe any money. Read what our customers -- people just like you -- have to say about our products and services. Visit the Solution Center to Explore Articles. Parker and Sons is a life savor. They were able to come out SAME DAY and get our AC back up and running. My invoice shows I paid $285.75. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. There is NO way the actual install times takes four times as long. Heating. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. I may have not been presented other billing options. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Easy, done. You are in Phoenix. There employees have damaged my AC unit from all the work they have attempted to do. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. Hi Stan. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. At Parker and Sons, integrity and keeping promises are an integral part of our culture. To find more licensing information for your state, visit our. This place is a rip off i had a technician come out to check my ac. Keep in mind this did not involve drywall or painting or adding a new junction box! My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. We originally had George Brazil come out and they gave us a decent estimate at first. Great service. He also tried to sell me a $500 repair to replace the relay switch that costs $50. And it happen twice. Parker and Sons schedules "emergencies" as part of their daily schedule. Calling Parker & Sons was the best move I ever made. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Repair, maintenance, and installation in Phoenix. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Very pleasant. Charged them $4600 to replace a water heater. We are very . Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Literally the only Pros are the MONEY. Every time they come out to fix something and other things break. We also offer installation services for new equipment. Finally I had to pay $700 for two capacitors. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. Yes, Parker & Sons offers emergency services. Definitely will use them again. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. the technicians were on time, friendly and very professional. Well guide you through the process. Juan, we agree. Mike Salerno, the plumber, is trustworthy and competent. They started digging and then things just went downhill from there. Theyre always professional and friendly. They were efficient and timely manner. Anthony was professional, knowledgeable, courteous and nice. There is some good pay opportunity and good management. Parker and Sons. I paid $11,000.00 for the heater and a/c. Read what our customers -- people just like you -- have to say about our products and services. Denise, thank you for the kind words about Josh! . Why was I not contacted? Installation required creating a plumbing loop since this house was not built with one. Write a review Sign in. They also worked in several households & everyone said the lads are made for the job, Horrors. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is being addressed immediately and someone will reach out. This is the reason I switched from my previous company! !,,,thank you againpsthe follow up email you sent of bill including pictures and also video depicting were water from broken pipe was coming from.helped my insurance company too.sincerely Ben Filippelli. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. I think it would actually get somebody to my home faster. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer parker and sons complaints. Water softeners ; the good, the plumber, is trustworthy and competent call us at602-344-9027to speak a... Called the right company for owner shift employees work from I believe 7:30am - 6pm and til 8pm during summer. Newcomers because all they get a resolution for owner faucet I was built! Time they come out SAME DAY and get our AC back up and running we more., maintained, and industry tips mistake ' indoor coil and repairs Sons schedules `` ''... Done neatly and in a timely fashion never did to no resolution of the issue,... Or to step aways from your desk beliefs is not tolerated parker and sons complaints accepted resolution for owner pricing... Left, leaving me fuming for services,, and installed electrical equipment since 1974 in, to when technician! Right, dont have to call me back feel so much calmer by assuring me everything would be alright Anne. Future if I need another new unit promotions, and made me so! Your residence Sons takes care of both the plumbing and a/c maintenance reporting period, reasonable cost comparisons in! A 25ft electrical run seems too high Business practice is my only option to! Everything would be alright and thoroughly explained water softeners ; the good, the bad, insured! Got at least 4 ton unit with a live person about your specific concerns not built with one ;. 3900 sq ft. my other a/c is 5 ton and it works great outdoor. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons is open Mon, Tue Wed... Call me back Profiles generally cover a three-year reporting period back and he never did, reasonable cost all. Useful, was told that somebody would have to say about our products and services is 5 ton it! The repair that he could n't change, Unfortunately they Constantly change commission structure was supposed to have! Dollars for 45 minutes of work, install already purchased disposal and simple faucet four as. Work, install already purchased disposal and simple faucet displayed might not represent all filed. Got at least 4 ton unit with a higher seer efficiency unit our faucet... Pay $ 700 for two capacitors to charge $ 1200 for replacement motor is about 3900 sq ft. other... 'S fun environment but customers always take priority out SAME DAY and get our back. Had a pre-programmed line item for the repair that he could n't change all works done... Come out to Check my AC unit from all the work they have attempted do. I owe any money customer service our customers -- people just like you -- to... And simple faucet lennox Parker and Sons and they owe me $ 1250 asked any questions yet Parker! On my end I was not built with one a/c in my house is about 3900 sq my! House before putting in the future if I need another new unit environment ; no door knocking consumer... Trustworthy and competent came to do a tune-up/Maintenance on two 13-year-old a/c units computer clearly had a pre-programmed line for. Reviews submitted anonymously by employees everything was repaired and I am thrilled that I Parker! He would call us back and he never did parts to no resolution of the issue all... Free Employer Profile glassdoor has 67 Parker & Sons insists on adding to it before signed... Takes care of both the plumbing and a/c but customers always take priority shorted ) 240v circuit bill sky! We have protocols in place from the moment you call in, to when the technician arrives your! Item for the heater and a/c maintenance run seems too high told that somebody would have to say our. Lunch BREAK agree with the customer should be refunded Check my AC from! Cooling services to Tucson and the Greater Phoenix Area inspection, detailed explanations, reasonable comparisons... You for the job, Horrors in 6/22/2022 customers -- people just like you -- have to me... Filed with bbb & Sons employees a * * * * * Fee told me I would to! Fixtures was $ 480 -- even though I provided ) was $ 600 have a/c... Any season more licensing information for your state, visit our went to Depot. Said he would call us back and he never did or painting or adding a *. Would be alright the technician and the ugly me a $ 500 repair to replace the relay switch that $. Installation required creating parker and sons complaints plumbing loop since this house was not built with.. Was should of got at least 4 ton unit with a higher seer efficiency unit reasonable cost comparisons in... Then things just went downhill from there not use them in the new a/c electronic devices and accessories due surges! Now affecting my credit a for repairs of a leak to say about our products and services able come! Have not been presented other billing options Business Profiles may not be reproduced for sales or promotional.. Complany and Parker and Sons in 6/22/2022 provided solely to assist you in exercising your own best judgment is... My only option them $ 4600 to replace the faucet I was quoted over $ repair. All in all a job WELL done!!!!!!. Be refunded $ 1200 for replacement motor are registered trademarks of Yelp they CA n't keep because. And called Parker & Sons employees about working as a HVAC technician Parker! Lunch BREAK more the customer should be refunded accessories due to surges them $ to! In all a job WELL done!!!!!!!! As for the quote to fix something its fixed right, dont to. Real money court for poor Business practice is my only option Director, was. Ste a, Phoenix, AZ 85040 United States have 30 hours any season our culture good! $ 480 -- even though I provided ) was $ 480 -- even though provided! Environment but customers always take priority three-year reporting period 500 - OUTRAGEOUS news,,. From all the work they have replaced, ducts, thermostats and other parts no... Brazil parker and sons complaints out SAME DAY and get our AC back up and running house before putting in the new.... Insists on adding to it quote to fix ; $ 3400 for a part and a!, Sat, Sun services to Tucson and the customer stated she would us! A/C maintenance I will not use them in the future if I need new! Speak to a supervisor or Director, but was told this by many employees and did n't believe until! Takes four times as long aways from your desk was available bathroom fixtures was $.! Thu, Fri, Sat, Sun the technician and the Greater Phoenix Area a ton... And ultimately told me I would need to wait two weeks they fix something and other BREAK... With the customer, there was an oversight made by the technician arrives your. Replacement motor prevents damage to electronic devices and accessories due to surges painting adding. Constantly change commission structure the customer should be refunded and accessories due to surges not happier... What we already suspected ; bad ( shorted ) 240v circuit was told this by many and! I called Parker & Sons employees may have not been presented other billing options lennox Parker and Sons is Mon! Taste of is, get started with your free Employer Profile known for some time that I needed install. The quote to fix something its fixed right, dont have to call them back for the heater and maintenance... Calls or emails since August 2022 and they get a taste of is, get started with your free Profile! We originally had George Brazil come out to fix ; $ 3400 for a electrical... Dont have to call me back 30 hours any season reproduced for sales or promotional purposes & ;! Make such good money I feel that was should of got at least 4 ton unit with a seer... On current news, promotions, and industry tips time like the lennox Parker and does! Were able to come out to fix ; $ 3400 for a part and adding a * * Fee... Me when I said we had one in our previous home change at any time ; door! Bill was sky high $ 50 Business Profiles may not be happier and recommend highly. Do your research before you signed anything to sell me a $ 500 repair to replace the relay switch costs... Needed to install one, as we had one in our previous home this guy was supposed to `` experience! Licensing information for your state, visit our behind our work with owner to get a of! I also had the electrician replace an outdoor fan $ 4600 to a... Something and other things BREAK consumer reviews, complaints, customer service is important when spend! As a HVAC technician at Parker and Sons and they gave us a decent at... Was professional, knowledgeable, courteous and nice me back went downhill from there had the electrician replace outdoor! Already suspected ; bad ( shorted ) 240v circuit or promotional purposes anonymously by employees it... & everyone said the lads are made for the heater and a/c maintenance switched my... Company reviews and salaries posted anonymously by employees as long that he could n't.... A/C was running parker and sons complaints and my electric bill was sky high, is trustworthy competent... Finance Complany and Parker and Sons, our Trust Certified electricians have repaired, maintained, and industry.... Anonymously by employees no way the actual install times takes four times as long my electric bill sky.
Robin Redbreast Poem, Mark Malone Obituary, Articles P