It will take some time for us to work through a backlog of non-emergency service requests, and of course, emergency service requests will take priority. To make sure everyone has a fair chance to rent one of our homes, we offer them on a first-come, first-serve basis and we only consider one application at a time for a home. I received a fine from the HOA. Really having a hard time getting anything out of the property manager. For more information, please see the Resident Guide. However, before paying by credit card, read the Paying by Credit Card section here to help ensure your payment is successfully processed and you avoid missed payments, move-in dates, and late fees. HOAs typically have monthly fees that homeowners pay to help the HOA maintain operations and community facilities. We want you to protect yourself and belongings, thats why require a minimum of $100,000 of liability insurance coverage. Yes. FirstKey Homes uses the Identity and Fraud Services of Equifax Information Services, LLC ("Equifax"). Once logged in, select the Edit Profile tab. Learn more about the program here. What Are the Notice of Entry Laws for Rental Properties in New York? Before you submit your applications, please make sure the information you provided is accurate and complete. *A $35 Convenience Fee will apply to payments made by credit card. While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. There are a few things youll need to complete seven (7) days prior to moving into the home. If Im paying by Check, Cashier's Check or Money Order, where do I send a payment? You may either place a new service request or check the status of an existing request. Once you have signed your lease agreement, you may go to the local United States Postal Service location for a key. Renters choose FirstKey Homes because they want overall better value - including more living . the house is great, the neighborhood is good, but they refused to let us do a walk-through prior to (or even after) signing the lease. Paying by credit card is a convenient and secure way to make a payment. Progress residents automatically receive high-quality, HVAC air filters every three months from Second Nature, a premiere provider of exceptional air filters, for just $10 a month. Pool maintenance is provided once per week to ensure the filtration system and chemical balance is at property levels. We have a variety of payment options and methods. An OFAC (Office of Foreign Assets Control) search report will be completed for each application. I am unsure of what you are referring . Please Note: rent payments are accepted from the 22ndof each month through the 8thof the following month. There may be government or other third-party resources available to you that can provide financial assistance and additional support. Once the home is ready, a member of our Leasing team will notify you. While we certainly understand the uncertainty caused by COVID-19, we are not waiving rent payments. Once youve submitted the form, our team will be notified. Well be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. Before you submit a service request, please review our policies around home care and resident responsibilities. Once you confirm, we will work to schedule service. There may be government and third-party resources available to you that can provide financial assistance and additional support. Once you're ready to pay, CLICK HERE. Currently you can pay the following ways: Bank Account Auto Pay With that in mind, it has been our experience that: People who verify 2 years of rental history and who already have established credit could potentially see an increase of 20-100 points if their rental history does not contain any late payments. All adult applicants must complete the process within 48 hours of receiving that link or your application may be delayed or cancelled. We also offer a variety of optional value-added services to personalize and enhance your living experience with Progress. You should receive your renewal offer via email approximately 65-75 days from your lease expiration date. A non-refundable Pet Fee in the amount of $300 per pet will be charged prior to move-in. These rules and restrictions are laid out in detail in the HOAs Covenants, Conditions, and Restrictions (CC&Rs), which youll receive when you move in. The consumer credit report may include payment history, bankruptcies, number and type of accounts, collection activity, outstanding debt and credit inquiries. Items containing redacted or otherwise altered information are subject to additional verification. When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area. FirstKey pays all HOA dues but if you choose a home located in an HOA, you are responsible for ensuring compliance with all HOA rules and regulations. Learn more about the Pre-Move Out Walkthrough with our Resident Resource video. Partial payments are not accepted after the 8thof the month. To opt back in, reach out to Esusu at [emailprotected] to re-enroll. With FirstKey Homes, your rent payment gets you Please contact your Property Manager with all Pool maintenance or service needs. To add a roommate to your lease, please click here and complete this form. What do I need to know about moving out of a Progress home? Esusus email address is [emailprotected]. Applicants that are approved and agree to move forward with a lease are subject to paying a security deposit. Your Application Coordinator will be able to share these details with you before you move in. Yes. FirstKey may request rental verification, if rental history cannot be verified. Do late fees need to be written in the rental agreement? For any appointment with a Progress Residential team member or service provider, please call us at 833.PRG.RESS (833.774.7377) to cancel or reschedule an appointment. People who verify 2 years of rental history and who already have established credit could potentially see an increase of 20-100 points if their rental history does not contain any late payments. How Much Can a Landlord Charge for Tenant Screening Reports in New York? Esusu reports rental payments to the bureaus every month, and the bureaus factor that data into credit scores after completing their own quality control reviews. I received my renewal offer and noticed my rent is increasing, why? Your security deposit will vary based on the monthly rent of the home you choose and other variables including, but not limited to, credit history, verifiable income,and the quality of supporting information. While we strongly encourage residents to participate in this free service, it is not required. Progress Residential is a privately owned, single-family rental home company that manages nearly 70,000 homes in 29 metro areas across the US. We now accept cash rent payments through WIPS(Walk-in Payment System) at participating locations near you! All applicant's credit history enters a scoring model to determine a SafeRent Score[1] for each application. We happily accept checks of all kinds. Criminal histories presented through applicant screening reports pertaining to weapons, drugs, violence, or any other act that poses a threat to household, neighborhood, vendors, FirstKey employees, or the physical property itself, may result in a denial. Initial Complaint. If you are late by more than 30 days Esusu may cease reporting your data altogether and close out the service. Many of our homes across the country are in master-planned communities that are governed by HOAs. Please let us know at least 24 hours in advance, otherwise a $105 trip charge will be added to your account. For the latest information on evictions, please check with Federal, State, and Local governments. Progress Residential allows you to transfer from one of our homes to another at any point in your lease. A criminal background check will be completed for each applicant. Please call 844.395.3959 or email [emailprotected] and a FirstKey Homes team member will be happy to help you. What if my roommate wants to take over the lease? Renting a washer and dryer can be a great alternative to purchasing for your rental home. It is important to know that we are working with our residents who find themselves in financial distress and unable to pay rent due to COVID-19. FirstKey is pledged to the letter and spirit of all applicable state and federal fair housing laws, including, without limitation, the Fair Housing Act (Title VIII of the Civil Rights Act of 1968, as amended), for the achievement of equal housing opportunities for all rental applicants and Residents throughout each of the states in which we Pay by Phone We are FirstKey Homes, a leading and growing provider of well-kept single-family rental homes nationwide. If you receive a bill from your HOA, please be sure to review it and make your payment as instructed by the HOA. Questions about living with FirstKey Homes? Payscore is a secure third-party automated income verification service that verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). Youll then need to enter in the pro-rated rent and any other fees listed as a one-time payment and make your payment from there. Keep track of your progress with monthly updates on your credit score. Were making paying rent as easy and flexible as possible. Another easy and convenient way to make payments and manage your account. If the banking institution for your method of payment reports that there are insufficient funds available for your payment, your application may be cancelled, or you may be asked to pay with guaranteed funds (cashiers check or money order) within 24 hours. Learn more about the Move-in Orientation here. Once youve found the home you love, you may apply directly on the homes listing. Esusu views data security as a top priority and has instilled processes and safeguards accordingly. Click the Rental Criteria link to learn details of the requirements to rent a home with FirstKey Homes. A background screening will be completed on all applicants to verify credit worthiness. $4.95. Please be cautious if you see: If youre ever concerned youre being scammed, please contact us and well be happy to verify that youre working with members of our team. Please CLICK HERE for important information about paying by credit card. We love residents of all ages, but applicants must be 18 years of age or older, unless deemed to be an adult under applicable law with respect to the execution of contracts. Applicant understands that consent is not a condition of receiving service and that Applicant may revoke consent to receive SMS text messages at any time. The move-in orientation is a time for us to introduce you to your home and make sure youre familiar with all its features and functions. To rent one of our homes, every applicant must meet certain requirements including, age requirements, pass background,criminal, and credit screenings, and provide valid identification and proof of income. For your convenience, we can perform maintenance requests even when youre not home. Prefer to pay with a credit card? What should I do? Please understand, due to the high number of requests, it may take up to two business days for us to respond. Additionally, you may be subject to monthly Pet Rent, monthly Pool Fees, and utilities. We've compiled a list of those resources HERE. Yes. Find answers online. Criminal background screening is broken into the following categories 1) Crimes Against Persons, 2) Property, and 3) Society. Unless FirstKey provides written approval, no more than three (3) pets are allowed in the home. For those utilities, monthly bills will be received from Conservice and paid through Progress Residential. Progress Residential has eliminated the hassle of HVAC filters with our quarterly air filter subscription service. This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. FirstKey Homes, LLC is a Real Estate, Single Family Rentals, and Real Estate Investments company located in Marietta, Georgia with $100.00 Million in revenue and 610 employees. The military discount will be applied to the Security Deposit by the Application Coordinator upon verification. Quick, easy, and at your fingertips. the big stuff to give you the peace of mind that the inevitable home While we hope this doesnt happen, if your application is denied, your holding fee will be returned within 30 days. traffic or alcohol-related offenses), will not decline the Applicant. Septic systems are considered a utility since they provide sewage and wastewater disposal. Any outstanding debt or judgment owed to any prior landlord may result in a denial. You can find more information on severe weather here. Yes, there are services and fees in addition to the base monthly rent rate. *A $35 Convenience Fee will apply to payments made by credit card. Please check your lease for these dates as your lease may be different. DO NOT RENT FROM FIRSTKEY HOME. Please do not submit a service request for a maintenance emergency issue. How do I release a roommate from my Lease? of the person who received . Applicants that provide any false, counterfeit, or other fake documentation are subject to denial, even if discovered after approval. The Lease Application will be denied for the following criminal convictions: These criteria do not constitute a guarantee or representation that residents or occupants currently residing in one of our homes have not been convicted of, or subject to, deferred adjudication for a felony, certain misdemeanors, or sex offenses requiring registration under applicable law. The communication is kind of slow. For everyones safety, we require that you wear a mask and maintain a safe distance at all times while our technician is in the home. payments, and more. Payments within seven (7) days of your move-in date need to be made by certified funds (cashiers check or money order) and overnighted to Progress Residential. Damage to the local United States Postal service location for a maintenance emergency one! Of an existing request, why history enters a scoring model to determine SafeRent. Llc ( `` Equifax '' ) your progress with monthly updates on your credit Score you should your... Team will be applied to the security deposit Homes team member will be completed each. Take up to two business days for us to respond renters choose FirstKey Homes because they want overall better -... Office of Foreign Assets Control ) search report will be completed for each applicant 8thof! Another at any point in your lease expiration date complete the process within 48 of! 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